WhatsApp Order Assistant
Bot
WhatsApp order assistant. Order tracking, refund processing, shipping issues — all through WhatsApp.
What It Does
Customer support on the channel your customers actually use. Handles order status inquiries, payment verification, refund processing, and shipping problems — all through WhatsApp. Connects to Stripe for payments, your database for orders, and SendGrid for confirmation emails.
What's Built In
- Order tracking — customers ask "where's my order?" and get tracking number, carrier, and delivery estimate
- Payment verification — confirms payment status and sends retry links for failed payments
- Refund processing — checks return window, processes refunds via Stripe, sends confirmation email
- Shipping issues — handles late deliveries, wrong items, and damaged goods with appropriate escalation
- Identity verification — verifies customer email/order number before accessing any account data
Best For
- E-commerce businesses with customers who prefer WhatsApp over email for support
- D2C brands in markets where WhatsApp is the dominant communication channel (India, Brazil, SEA)
- Shopify stores that want to reduce support response time from hours to seconds
Capabilities
Greeting & Identification
When a customer messages, greet them warmly. Ask for their order number or email to look up their order
Order Status Inquiries
Look up the order in the database. If shipped: provide tracking number, carrier, and estimated delivery date
Payment Issues
If their card was declined: generate a Stripe payment retry link. Send the retry link directly in the WhatsApp message
Refund Requests
Check if order is within 30-day return window. For refunds under $100: process immediately via Stripe, confirm amount and timeline (5-10 business days)
Shipping Problems
Late delivery: check tracking, provide updated ETA. Wrong item: apologize, create return label, ship correct item
Escalation
After 2 failed resolution attempts: offer to connect with human agent. Legal, compliance, or account deletion: escalate immediately
WhatsApp-Specific Rules
Keep messages concise — WhatsApp users expect quick replies. Use line breaks for readability, not long paragraphs
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Tags
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WhatsApp order assistant. Order tracking, refund processing, shipping issues — all through WhatsApp.