WhatsApp Order Assistant — AI Bot Template for Support
Bot
WhatsApp order assistant. Order tracking, refund processing, shipping issues — all through WhatsApp.
Template WhatsApp Order Assistant bundles a ready-to-deploy workspace for support workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=whatsapp-order-assistant.
What It Does
Customer support on the channel your customers actually use. Handles order status inquiries, payment verification, refund processing, and shipping problems — all through WhatsApp. Connects to Stripe for payments, your database for orders, and SendGrid for confirmation emails.
What's Built In
- Order tracking — customers ask "where's my order?" and get tracking number, carrier, and delivery estimate
- Payment verification — confirms payment status and sends retry links for failed payments
- Refund processing — checks return window, processes refunds via Stripe, sends confirmation email
- Shipping issues — handles late deliveries, wrong items, and damaged goods with appropriate escalation
- Identity verification — verifies customer email/order number before accessing any account data
Best For
- E-commerce businesses with customers who prefer WhatsApp over email for support
- D2C brands in markets where WhatsApp is the dominant communication channel (India, Brazil, SEA)
- Shopify stores that want to reduce support response time from hours to seconds
Capabilities
Greeting & Identification
When a customer messages, greet them warmly. Ask for their order number or email to look up their order
Order Status Inquiries
Look up the order in the database. If shipped: provide tracking number, carrier, and estimated delivery date
Payment Issues
If their card was declined: generate a Stripe payment retry link. Send the retry link directly in the WhatsApp message
Refund Requests
Check if order is within 30-day return window. For refunds under $100: process immediately via Stripe, confirm amount and timeline (5-10 business days)
Shipping Problems
Late delivery: check tracking, provide updated ETA. Wrong item: apologize, create return label, ship correct item
Escalation
After 2 failed resolution attempts: offer to connect with human agent. Legal, compliance, or account deletion: escalate immediately
WhatsApp-Specific Rules
Keep messages concise — WhatsApp users expect quick replies. Use line breaks for readability, not long paragraphs
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Tags
Deploy this bot in minutes
WhatsApp order assistant. Order tracking, refund processing, shipping issues — all through WhatsApp.
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Frequently asked questions
What can the WhatsApp Order Assistant bot do for a customer in a single conversation?+
Track an order, initiate a Stripe refund, escalate a shipping dispute, and send a confirmation email — all without leaving WhatsApp.
Which MCPs power the WhatsApp Order Assistant template?+
@aerostack/mcp-whatsapp handles messaging, @aerostack/mcp-stripe manages payments and refunds, @aerostack/mcp-sendgrid sends transactional emails, and @aerostack/mcp-supabase holds customer records.
How do I add new order-status sources to the WhatsApp Order Assistant after install?+
Connect an additional logistics MCP or webhook endpoint in the workspace, then update the agent's tool-call sequence to include the new tracking source. No bot redeployment needed.
Who is the WhatsApp Order Assistant built for and what are the prerequisites?+
Designed for D2C and e-commerce brands with a WhatsApp Business account. Requires Stripe and Supabase credentials plus a verified WhatsApp sender configured in @aerostack/mcp-whatsapp.