WhatsApp Insurance Claims

What It Does

Insurance claim management through WhatsApp. Policyholders file claims, check status, submit required documents, and get connected to an agent when needed — all without downloading an app or navigating a web portal.

What's Built In

• Claim filing — guided claim submission: incident details, date, photos, and supporting documents
• Status tracking — policyholders check claim status with a simple "What's the status of my claim?"
• Document collection — request and receive photos, receipts, and documents through WhatsApp media messages
• Agent escalation — complex or disputed claims are routed to the right agent with full context
• Notifications — status change alerts sent proactively: received, under review, approved, paid

Best For

• Insurance companies wanting to reduce call center volume on status inquiries
• Insurtech startups offering a modern claims experience through messaging
• Regional insurers in WhatsApp-dominant markets (Latin America, India, Middle East)