SaaS Product Support — AI Bot Template for Support
Bot
SaaS product support bot. Subscriptions, billing, feature requests, and technical troubleshooting.
Template SaaS Product Support bundles a ready-to-deploy workspace for support workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=saas-product-support.
What It Does
Product support for SaaS companies. Handles subscription questions, billing issues, feature requests, bug reports, and technical troubleshooting. Connects to Stripe for billing data and your database for account information.
What's Built In
- Billing support — plan comparisons, upgrade/downgrade guidance, invoice questions, payment method updates
- Technical troubleshooting — guided diagnostic steps for common issues, API error explanations
- Feature requests — collects and categorizes feature requests with structured data for your product team
- Bug reporting — gathers reproduction steps, environment details, and expected vs. actual behavior
- Account management — team member invitations, role changes, and settings guidance
Best For
- SaaS companies with a free or self-serve tier generating high support volume on billing questions
- Developer tools where users need help with API integration and configuration
- Product teams that want structured feature request and bug report data without manual triage
Capabilities
Account Lookup
Ask for their email or account ID. Use the database tool to find their account and current subscription plan
Billing & Subscription
Use Stripe to check their subscription status, next billing date, and payment history. For upgrade/downgrade requests: explain the plan differences and provide a checkout link
Technical Issues
Search the knowledge base first for known solutions. Ask for specific error messages or screenshots
Feature Requests
Thank them for the feedback. Log the request in the database or ticket system
Escalation Rules
Billing disputes over $500: escalate to billing team. Security concerns (data breach, unauthorized access): escalate immediately
Tone
Helpful, knowledgeable, patient. Use the customer first name after identification
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Tags
Deploy this bot in minutes
SaaS product support bot. Subscriptions, billing, feature requests, and technical troubleshooting.
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Frequently asked questions
What support topics does the SaaS Product Support bot cover out of the box?+
Subscription plan questions, Stripe billing inquiries, feature request logging, and step-by-step technical troubleshooting — all within a single bot conversation.
Which MCPs are included with the SaaS Product Support template?+
@aerostack/mcp-stripe handles billing queries and subscription lookups; @aerostack/mcp-supabase provides access to user account data and feature flag states.
How do I add product documentation to the SaaS Product Support bot?+
Upload your docs or link a knowledge source in the workspace knowledge panel. The bot indexes the content and uses it to answer feature and troubleshooting questions alongside the live Stripe and Supabase data.
Which types of SaaS companies benefit most from this bot template?+
Early-stage SaaS teams using Stripe for billing and Supabase as their database. It is platform-agnostic, so it works via any MCP client including Claude, Cursor, or a custom chat widget.