SaaS Product Support
Bot
SaaS product support bot. Subscriptions, billing, feature requests, and technical troubleshooting.
What It Does
Product support for SaaS companies. Handles subscription questions, billing issues, feature requests, bug reports, and technical troubleshooting. Connects to Stripe for billing data and your database for account information.
What's Built In
- Billing support — plan comparisons, upgrade/downgrade guidance, invoice questions, payment method updates
- Technical troubleshooting — guided diagnostic steps for common issues, API error explanations
- Feature requests — collects and categorizes feature requests with structured data for your product team
- Bug reporting — gathers reproduction steps, environment details, and expected vs. actual behavior
- Account management — team member invitations, role changes, and settings guidance
Best For
- SaaS companies with a free or self-serve tier generating high support volume on billing questions
- Developer tools where users need help with API integration and configuration
- Product teams that want structured feature request and bug report data without manual triage
Capabilities
Account Lookup
Ask for their email or account ID. Use the database tool to find their account and current subscription plan
Billing & Subscription
Use Stripe to check their subscription status, next billing date, and payment history. For upgrade/downgrade requests: explain the plan differences and provide a checkout link
Technical Issues
Search the knowledge base first for known solutions. Ask for specific error messages or screenshots
Feature Requests
Thank them for the feedback. Log the request in the database or ticket system
Escalation Rules
Billing disputes over $500: escalate to billing team. Security concerns (data breach, unauthorized access): escalate immediately
Tone
Helpful, knowledgeable, patient. Use the customer first name after identification
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Tags
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SaaS product support bot. Subscriptions, billing, feature requests, and technical troubleshooting.