Support Ticket Classifier

What It Does

Send any customer support message — get back structured classification: category (billing, technical, feature request, complaint), urgency (low to critical), sentiment (positive to angry), a one-sentence summary, and a suggested action for your team.

Example

Input: "I've been charged twice for my Pro subscription this month. This is the second time this has happened and I need a refund immediately."

Output:

{
  "category": "billing",
  "urgency": "high",
  "sentiment": "angry",
  "summary": "Customer reports duplicate Pro subscription charge, requesting immediate refund — recurring issue.",
  "suggested_action": "Process refund for duplicate charge, investigate billing system for recurring duplication bug."
}

When To Use This

• Ticket routing — auto-assign incoming tickets to billing, engineering, or product teams based on AI classification
• SLA prioritization — surface critical and high-urgency tickets before they breach response time targets
• Sentiment monitoring — catch angry customers early and escalate before they churn