Support Ticket Classifier — Ai Endpoint Template for Extractor
AI Endpoint
Classify support messages by category, urgency, and sentiment. Route tickets to the right team instantly.
Template Support Ticket Classifier bundles a ready-to-deploy workspace for extractor workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=support-classifier.
What It Does
Send any customer support message — get back structured classification: category (billing, technical, feature request, complaint), urgency (low to critical), sentiment (positive to angry), a one-sentence summary, and a suggested action for your team.
Example
Input: "I've been charged twice for my Pro subscription this month. This is the second time this has happened and I need a refund immediately."
Output:
{
"category": "billing",
"urgency": "high",
"sentiment": "angry",
"summary": "Customer reports duplicate Pro subscription charge, requesting immediate refund — recurring issue.",
"suggested_action": "Process refund for duplicate charge, investigate billing system for recurring duplication bug."
}
When To Use This
- Ticket routing — auto-assign incoming tickets to billing, engineering, or product teams based on AI classification
- SLA prioritization — surface critical and high-urgency tickets before they breach response time targets
- Sentiment monitoring — catch angry customers early and escalate before they churn
Metadata
What's Included
Deploy this ai endpoint in minutes
Classify support messages by category, urgency, and sentiment. Route tickets to the right team instantly.
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Frequently asked questions
What does the Support Ticket Classifier template include?+
The Support Ticket Classifier template is a pre-configured Aerostack workspace for extractor. It bundles the required MCP servers, skills, and workflows. Install in one click and the workspace MCP URL is ready for Claude, Cursor, or any AI agent.
How do I install the Support Ticket Classifier template?+
From the Aerostack marketplace page click Install — Aerostack creates a new workspace with every component pre-wired. You can also install via CLI: aerostack install template aerostack/support-classifier
Can I customize Support Ticket Classifier after installing?+
Yes. Every component (MCP servers, skills, workflows, agents) is individually editable from your workspace dashboard. Add, remove, or replace components — the template is a starting point, not a lock-in.
Is the Support Ticket Classifier template free to use?+
Templates are free to install. Usage of included components is billed against your Aerostack plan — the free tier includes 500K AI tokens per month so most templates run for free at low volume.