Email Parser

What It Does

Send the text of a customer email or support ticket — get back structured fields: sender name, email, company, intent (what they want), and urgency level. Turns unstructured customer communications into actionable CRM data.

Example

Input: "Hi, I'm Marcus from TechFlow (marcus@techflow.io). We're evaluating API platforms and need to integrate with our warehouse system by end of Q2. Can someone walk us through enterprise pricing?"

Output:

{
  "name": "Marcus",
  "email": "marcus@techflow.io",
  "company": "TechFlow",
  "intent": "Enterprise pricing inquiry for API platform — warehouse integration use case",
  "urgency": "medium"
}

When To Use This

• Inbound email processing — automatically parse and route customer emails to the right team
• CRM enrichment — extract structured contact data from emails without manual entry
• Support ticket triage — identify intent and urgency from free-text tickets to prioritize response