IT Helpdesk

What It Does

An IT support bot that handles the most common helpdesk requests: password resets, software access, VPN issues, device troubleshooting, and account provisioning. Creates Jira or Linear tickets for issues it cannot resolve and tracks resolution status.

What's Built In

• Self-service troubleshooting — guided steps for password resets, VPN connectivity, printer setup, and common software issues
• Access requests — handles software license requests, permission escalation, and account provisioning workflows
• Ticket creation — when the bot cannot resolve an issue, it creates a detailed ticket in Jira or Linear with all diagnostic info
• Status tracking — employees can check the status of their open tickets through conversation
• Knowledge base — learns from your IT documentation to answer questions about tools, policies, and procedures

Best For

• IT teams handling 100+ tickets/month where 60% are password resets and "how do I access X" questions
• Companies scaling headcount where IT support requests grow faster than the IT team
• Organizations that want to offer 24/7 IT support without night-shift staffing