IT Helpdesk — AI Bot Template for Internal
Bot
IT helpdesk bot. Password resets, software access, device troubleshooting — with ticket creation.
Template IT Helpdesk bundles a ready-to-deploy workspace for internal workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=it-helpdesk.
What It Does
An IT support bot that handles the most common helpdesk requests: password resets, software access, VPN issues, device troubleshooting, and account provisioning. Creates Jira or Linear tickets for issues it cannot resolve and tracks resolution status.
What's Built In
- Self-service troubleshooting — guided steps for password resets, VPN connectivity, printer setup, and common software issues
- Access requests — handles software license requests, permission escalation, and account provisioning workflows
- Ticket creation — when the bot cannot resolve an issue, it creates a detailed ticket in Jira or Linear with all diagnostic info
- Status tracking — employees can check the status of their open tickets through conversation
- Knowledge base — learns from your IT documentation to answer questions about tools, policies, and procedures
Best For
- IT teams handling 100+ tickets/month where 60% are password resets and "how do I access X" questions
- Companies scaling headcount where IT support requests grow faster than the IT team
- Organizations that want to offer 24/7 IT support without night-shift staffing
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Tags
Deploy this bot in minutes
IT helpdesk bot. Password resets, software access, device troubleshooting — with ticket creation.
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Frequently asked questions
What does the IT Helpdesk template include?+
The IT Helpdesk template is a pre-configured Aerostack workspace for internal. It bundles @aerostack/mcp-supabase, @aerostack/mcp-jira, @aerostack/mcp-linear and any required workflows and edge functions. Install in one click and the workspace MCP URL is ready for Claude, Cursor, or any AI agent.
How do I install the IT Helpdesk template?+
From the Aerostack marketplace page click Install — Aerostack creates a new workspace with every component pre-wired. You can also install via CLI: aerostack install template aerostack/it-helpdesk
Can I customize IT Helpdesk after installing?+
Yes. Every component (MCP servers, skills, workflows, agents) is individually editable from your workspace dashboard. Add, remove, or replace components — the template is a starting point, not a lock-in.
Is the IT Helpdesk template free to use?+
Templates are free to install. Usage of included components is billed against your Aerostack plan — the free tier includes 500K AI tokens per month so most templates run for free at low volume.