Customer Support Bot
Train on your FAQs and tickets
About
Deflect repetitive support tickets automatically with a bot trained on your FAQs, knowledge base, and resolved ticket history. Ingest support documentation in any format and the system builds a semantic index for instant, accurate answers.
When confidence is low, the bot signals escalation so your human agents only handle what truly needs a human touch.
API Endpoints
/ingest /chat /search /docs /health How It Works
Knowledge Ingestion
POST /ingest — support docs, FAQs, and ticket exports are chunked, embedded, and indexed.
Query Understanding
User question is embedded and matched against indexed support content.
Confidence Scoring
Retrieval score determines if the bot can answer or should escalate to a human.
Response Generation
LLM generates a concise, on-brand answer grounded in the retrieved support content.
Escalation Signal
Low-confidence queries are flagged with escalation metadata for your ticketing system.
Use Cases
Ticket Deflection
Automatically answer common questions before they become tickets in your helpdesk.
Live Chat Widget
Power a chat widget on your site that answers questions 24/7 from your support docs.
Internal Helpdesk
IT and HR teams get instant answers to policy questions from internal knowledge bases.
Onboarding Support
Guide new customers through setup with answers sourced from your getting-started docs.
Opens Aerostack dashboard to deploy this template
What's Included
Pipeline
Billing Model
subscription
Fixed monthly price with token quota.