Ticket Router — Ai Endpoint Template for Pipeline
AI Endpoint
Classify support tickets by category and priority (P0-P3), then route to the right team automatically.
Template Ticket Router bundles a ready-to-deploy workspace for pipeline workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=ticket-router.
What It Does
Send a support ticket — get back a classification (category, priority P0-P3, summary, assigned team) and optionally create the ticket in Jira or Linear via MCP tools. The AI reads the ticket content, assesses urgency, and routes to the team best equipped to handle it.
Example
Input: "Production API returning 500 errors on all /api/payments endpoints since 10 minutes ago. Multiple customers affected."
Output:
{
"category": "infrastructure",
"priority": "P0",
"summary": "Production payment API outage — 500 errors on all payment endpoints, multi-customer impact",
"assigned_team": "platform-engineering"
}
When To Use This
- Support intake — auto-classify and route every incoming ticket without human triage
- On-call routing — P0 and P1 tickets go directly to the right engineering team
- SLA management — priority assignment ensures critical issues get attention before they breach response targets
Metadata
What's Included
Required MCPs
MCP servers this template connects to.
Deploy this ai endpoint in minutes
Classify support tickets by category and priority (P0-P3), then route to the right team automatically.
Similar Templates
View all →Frequently asked questions
What does the Ticket Router template include?+
The Ticket Router template is a pre-configured Aerostack workspace for pipeline. It bundles @aerostack/mcp-jira, @aerostack/mcp-linear and any required workflows and edge functions. Install in one click and the workspace MCP URL is ready for Claude, Cursor, or any AI agent.
How do I install the Ticket Router template?+
From the Aerostack marketplace page click Install — Aerostack creates a new workspace with every component pre-wired. You can also install via CLI: aerostack install template aerostack/ticket-router
Can I customize Ticket Router after installing?+
Yes. Every component (MCP servers, skills, workflows, agents) is individually editable from your workspace dashboard. Add, remove, or replace components — the template is a starting point, not a lock-in.
Is the Ticket Router template free to use?+
Templates are free to install. Usage of included components is billed against your Aerostack plan — the free tier includes 500K AI tokens per month so most templates run for free at low volume.