Stripe Payment Failed

What It Does

Intelligent Stripe payment failure handling with customer context. When a payment fails, the AI does not just alert — it looks up the customer in your database, checks their plan tier and history, and triages accordingly. Enterprise customers and high-value failures get priority tickets. Everything gets logged.

How It Works

1. Stripe fires a payment failure event
2. Customer lookup — AI queries your database via Supabase MCP to find the customer's plan, history, and account status
3. Triage — enterprise customers or amounts over $100 get a high-priority support ticket; others get standard logging
4. Slack alert — billing team notified with customer context, failure reason, and recommended action

Example Scenario

An enterprise customer ($2,400/year) has a payment fail due to insufficient funds. The AI looks them up: "Acme Corp, Enterprise plan, customer since 2024, 2 previous failed payments." A high-priority ticket is created. Slack message includes: full history, failure pattern, and suggests "Reach out directly — this is their 3rd failure. Consider offering invoice billing."

Triggers

• payment_intent.payment_failed — payment attempt declined
• invoice.payment_failed — subscription renewal failed
• charge.failed — direct charge declined