Payment Failed Handler

What It Does

Automate your response to failed Stripe payments. When a charge fails, this webhook uses AI to assess the severity, alert the right people on Slack, and create a support ticket — all within seconds of the event.

No more missed payment failures sitting in a Stripe dashboard that nobody checks.

How It Works

1. Stripe fires a payment_intent.payment_failed or charge.failed webhook event
2. AI analyzes the payload — extracts customer info, amount, failure reason, and checks if they are on a paid plan
3. Severity assessment — high-value customers or amounts over $50 trigger immediate Slack alerts to #billing-alerts
4. Ticket creation — a support ticket tagged "billing-failure" is created with full context for your team to follow up

Example Scenario

A customer on your Pro plan ($99/mo) has a payment fail due to an expired card. Within 10 seconds: your #billing-alerts Slack channel gets a message with the customer name, amount, and failure reason. A support ticket is created. Your billing team reaches out before the customer even notices.

Triggers

• payment_intent.payment_failed — payment attempt failed
• charge.failed — charge was declined
• invoice.payment_failed — subscription invoice payment failed