Customer Support Bot — AI Workspace Template for Customer Support
Proxy
Train an AI support agent on your FAQs and docs. Deflects repetitive tickets and escalates what it cannot answer.
Template Customer Support Bot bundles a ready-to-deploy workspace for customer support workflows. Install in one click from the Aerostack dashboard or via aerostack init --template=customer-support-bot.
What It Does
Deploy an AI customer support agent trained on your knowledge base. Upload your FAQs, help docs, and past ticket resolutions — the bot answers customer questions instantly, deflecting repetitive tickets from your support team. When it cannot answer confidently, it escalates gracefully.
How It Works
- Upload your knowledge base — help articles, FAQs, product docs, past ticket resolutions
- Customer asks a question through your app, website, or API integration
- Semantic search — Aerostack finds the most relevant knowledge base passages using vector similarity
- AI responds with an accurate, grounded answer citing your docs — or escalates to your team
Use Cases
- SaaS companies deflecting "how do I..." and "where is..." tickets that account for 60%+ of support volume
- E-commerce answering shipping, returns, and product questions instantly 24/7
- Developer tools providing instant answers from API docs and changelogs
- Internal IT handling employee questions about policies, benefits, and procedures
Why This Works
The AI only answers from your uploaded content — no hallucinated answers, no off-brand responses. When confidence is low, it tells the user and suggests contacting your team. You control the knowledge, the tone, and the escalation rules.
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What's Included
Deploy this proxy in minutes
Train an AI support agent on your FAQs and docs. Deflects repetitive tickets and escalates what it cannot answer.
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View all →Frequently asked questions
What specific support problem does the Customer Support Bot ai-gateway solve?+
It reduces repetitive ticket volume by training on your existing FAQs and docs, answering common questions autonomously and escalating only unresolved conversations to a human agent.
What is included in the Customer Support Bot workspace on install?+
An ai-gateway workspace with a knowledge-base ingestion flow, a triage agent, and an escalation router. No platform-specific MCPs are pre-bundled; you connect your helpdesk after install.
How do I extend the Customer Support Bot to handle new topics?+
Upload additional FAQ documents or link a new knowledge source in the workspace settings. The agent re-indexes on the next sync, picking up new topics without prompt rewrites.
Is the Customer Support Bot suited for non-technical teams?+
Yes. The template targets support managers who want ticket deflection without engineering effort. Installation requires no code; only a knowledge source upload and an MCP client connection.