Customer Support Bot — AI Workspace Template for Customer Support

What It Does

Deploy an AI customer support agent trained on your knowledge base. Upload your FAQs, help docs, and past ticket resolutions — the bot answers customer questions instantly, deflecting repetitive tickets from your support team. When it cannot answer confidently, it escalates gracefully.

How It Works

1. Upload your knowledge base — help articles, FAQs, product docs, past ticket resolutions
2. Customer asks a question through your app, website, or API integration
3. Semantic search — Aerostack finds the most relevant knowledge base passages using vector similarity
4. AI responds with an accurate, grounded answer citing your docs — or escalates to your team

Use Cases

• SaaS companies deflecting "how do I..." and "where is..." tickets that account for 60%+ of support volume
• E-commerce answering shipping, returns, and product questions instantly 24/7
• Developer tools providing instant answers from API docs and changelogs
• Internal IT handling employee questions about policies, benefits, and procedures

Why This Works

The AI only answers from your uploaded content — no hallucinated answers, no off-brand responses. When confidence is low, it tells the user and suggests contacting your team. You control the knowledge, the tone, and the escalation rules.