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Helpscout MCP Server — Hosted Api Connectors Integration

MCP Server language Hosted language Public

Full Help Scout integration — manage conversations, mailboxes, customers, and tags for customer support operations.

@aerostack verified

• v0.1.0 • MIT • Updated Jun 28, 2026

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Use with AI AssistantsMCP

Connect Claude, Cursor, or any MCP-compatible client — then call tools directly

① Add This MCP Server

Paste into your AI client config — then all its tools are available instantly.

.claude/mcp.json

{
  "mcpServers": {
    "helpscout": {
      "url": "https://mcp.aerostack.dev/s/aerostack/mcp-helpscout",
      "headers": {
        "Authorization": "Bearer YOUR_AEROSTACK_TOKEN"
      }
    }
  }
}

Replace YOUR_AEROSTACK_TOKEN with your API token from the dashboard.

② Call a Tool

Ask your AI assistant to call a specific tool, or send raw JSON-RPC:

+9 more

Natural Language Prompt

“Use the _ping tool to verify help scout credentials by calling a lightweight read endpoint. used internally by aerostack to validate credentials”

Using a Workspace?

Add this MCP to your Workspace — your team shares one token, secrets are stored securely, and every AI agent in the workspace can call it without per-user setup.

add_circleAdd to Workspace

description Overview

mcp-helpscout — Helpscout MCP Server

Full Help Scout integration — manage conversations, mailboxes, customers, and tags for customer support operations.

Live endpoint: https://mcp.aerostack.dev/s/aerostack/mcp-helpscout

What You Can Do

This MCP server gives AI agents access to Helpscout via 14 tools. Connect it to any Aerostack workspace and your agents can interact with Helpscout directly.

Available Tools

Tool	Description
`list_conversations`	List active conversations. Returns paginated conversation summaries.
`get_conversation`	Get full details of a conversation by ID.
`create_conversation`	Create a new email conversation.
`reply_to_conversation`	Reply to an existing conversation thread.
`update_conversation`	Update conversation status, assignee, or tags.
`delete_conversation`	Permanently delete a conversation.
`list_mailboxes`	List all mailboxes in the Help Scout account.
`get_mailbox`	Get details of a specific mailbox.
`list_customers`	List customers with pagination.
`get_customer`	Get customer details by ID.
`create_customer`	Create a new customer.
`update_customer`	Update an existing customer record.
`list_tags`	List all tags in the account.
`search_conversations`	Search conversations by query string.

Configuration

Variable	Required	Description
`HELPSCOUT_ACCESS_TOKEN`	Yes	Your Help Scout OAuth access token — found in Settings → API & Integrations

Quick Start

Add to Aerostack Workspace

Go to aerostack.dev → Your Project → MCPs
Search for "Helpscout" and click Add to Workspace

Add the following secrets under Project → Secrets:

HELPSCOUT_ACCESS_TOKEN

Once added, every AI agent in your workspace can use Helpscout tools automatically.

Direct API Call

curl -X POST https://mcp.aerostack.dev/s/aerostack/mcp-helpscout \
  -H 'Content-Type: application/json' \
  -H 'X-Mcp-Secret-HELPSCOUT-ACCESS-TOKEN: your-helpscout-access-token' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"list_conversations","arguments":{}}}'

License

MIT

terminal Tools (15)

Available tools on this MCP server. Each tool can be called directly from any AI agent.

terminal

_ping #1

Verify Help Scout credentials by calling a lightweight read endpoint. Used internally by Aerostack to validate credentials.

terminal

list_conversations #2

List active conversations. Returns paginated conversation summaries.

terminal

get_conversation #3

Get full details of a conversation by ID.

terminal

create_conversation #4

Create a new email conversation.

terminal

reply_to_conversation #5

Reply to an existing conversation thread.

terminal

update_conversation #6

Update conversation status, assignee, or tags.

terminal

delete_conversation #7

Permanently delete a conversation.

terminal

list_mailboxes #8

List all mailboxes in the Help Scout account.

terminal

get_mailbox #9

Get details of a specific mailbox.

terminal

list_customers #10

List customers with pagination.

terminal

get_customer #11

Get customer details by ID.

terminal

create_customer #12

Create a new customer.

terminal

update_customer #13

Update an existing customer record.

terminal

list_tags #14

List all tags in the account.

terminal

search_conversations #15

Search conversations by query string.

Details

upgrade Version 0.1.0

gavel License MIT

wifi Transport streamable-http

lock Access Public

category Category API Connectors

terminal Tools 15

language Live Endpoint

https://mcp.aerostack.dev/s/aerostack/mcp-helpscout

Sub-50ms globally · Zero cold start

Publisher

@aerostack verified

Pre-built functions for the most common MCP tool patterns. Clone, extend, and deploy.

Frequently asked questions

What is the Helpscout MCP server and what can it do? +

The Helpscout MCP server is hosted on Aerostack and exposes these tools to your AI agent: `_ping`, `list_conversations`, `get_conversation`, `create_conversation`, `reply_to_conversation`. You get one hosted URL — no self-hosting — that works from Claude, Cursor, ChatGPT, Gemini, VS Code, or any MCP-compatible client, and you can share it with your team or combine it with other MCP servers in a workspace.

Is the Helpscout MCP server hosted, or do I have to run it myself? +

It's hosted on Aerostack's edge infrastructure — you don't deploy or maintain anything. Add it to a workspace and you get one authenticated URL, with secrets encrypted, that any AI agent or editor can connect to. Use it solo or share the same URL across your whole team.

Which AI agents and editors can use the Helpscout MCP server? +

Any MCP client: Claude and Claude Code, Cursor, ChatGPT, Gemini, Windsurf, Cline, VS Code, and custom agents. Because it's one hosted URL, the same Helpscout MCP server works everywhere — and you can compose it with other MCP servers, skills, and functions behind a single workspace URL.

How do I install the Helpscout MCP server in Claude Desktop? +

Add the following to your Claude Desktop config (`claude_desktop_config.json`): ```json { "mcpServers": { "@aerostack/mcp-helpscout": { "command": "npx", "args": ["-y", "@aerostack/@aerostack/mcp-helpscout"] } } } ``` Then restart Claude Desktop and the tools will appear automatically.

How do I use the Helpscout MCP server in Cursor? +

In Cursor, open **Settings → MCP** and add: ```json { "name": "@aerostack/mcp-helpscout", "command": "npx", "args": ["-y", "@aerostack/@aerostack/mcp-helpscout"] } ``` Save and reload Cursor. The MCP tools will be available in Agent mode.

Does Helpscout MCP require authentication? +

Yes. Helpscout requires authentication. Check the MCP's documentation for the required credentials.

Helpscout MCP Server — Hosted Api Connectors Integration

description Overview

mcp-helpscout — Helpscout MCP Server

What You Can Do

Available Tools

Configuration

Quick Start

Add to Aerostack Workspace

Direct API Call

License

terminal Tools (15)

Details

Publisher

Tags

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