Full Help Scout integration — manage conversations, mailboxes, customers, and tags for customer support operations.
Use with AI AssistantsMCP
Connect Claude, Cursor, or any MCP-compatible client — then call tools directly
① Add This MCP Server
Paste into your AI client config — then all its tools are available instantly.
{
"mcpServers": {
"helpscout": {
"url": "https://mcp.aerostack.dev/s/aerostack/mcp-helpscout",
"headers": {
"Authorization": "Bearer YOUR_AEROSTACK_TOKEN"
}
}
}
}Replace YOUR_AEROSTACK_TOKEN with your API token from the dashboard.
② Call a Tool
Ask your AI assistant to call a specific tool, or send raw JSON-RPC:
Natural Language Prompt
“Use the _ping tool to verify help scout credentials by calling a lightweight read endpoint. used internally by aerostack to validate credentials”
Using a Workspace?
Add this MCP to your Workspace — your team shares one token, secrets are stored securely, and every AI agent in the workspace can call it without per-user setup.
Full Help Scout integration — manage conversations, mailboxes, customers, and tags for customer support operations.
Live endpoint: https://mcp.aerostack.dev/s/aerostack/mcp-helpscout
This MCP server gives AI agents access to Helpscout via 14 tools. Connect it to any Aerostack workspace and your agents can interact with Helpscout directly.
| Tool | Description |
|---|---|
list_conversations | List active conversations. Returns paginated conversation summaries. |
get_conversation | Get full details of a conversation by ID. |
create_conversation | Create a new email conversation. |
reply_to_conversation | Reply to an existing conversation thread. |
update_conversation | Update conversation status, assignee, or tags. |
delete_conversation | Permanently delete a conversation. |
list_mailboxes | List all mailboxes in the Help Scout account. |
get_mailbox | Get details of a specific mailbox. |
list_customers | List customers with pagination. |
get_customer | Get customer details by ID. |
create_customer | Create a new customer. |
update_customer | Update an existing customer record. |
list_tags | List all tags in the account. |
search_conversations | Search conversations by query string. |
| Variable | Required | Description |
|---|---|---|
HELPSCOUT_ACCESS_TOKEN | Yes | Your Help Scout OAuth access token — found in Settings → API & Integrations |
Add the following secrets under Project → Secrets:
HELPSCOUT_ACCESS_TOKENOnce added, every AI agent in your workspace can use Helpscout tools automatically.
curl -X POST https://mcp.aerostack.dev/s/aerostack/mcp-helpscout \
-H 'Content-Type: application/json' \
-H 'X-Mcp-Secret-HELPSCOUT-ACCESS-TOKEN: your-helpscout-access-token' \
-d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"list_conversations","arguments":{}}}'
MIT
Live Endpoint
https://mcp.aerostack.dev/s/aerostack/mcp-helpscout
Sub-50ms globally · Zero cold start
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Yes. The Helpscout MCP includes a create_conversation tool that lets Claude create conversations in your Helpscout account from a plain-English prompt. You can also update and delete conversations — no Helpscout UI needed.
Yes. The Helpscout MCP has search and list tools for conversations. Ask Claude to find conversations by any criteria and it runs the Helpscout API query for you, returning results directly in the conversation.
Yes. The Helpscout MCP uses the open Model Context Protocol standard, so it works in Claude, Cursor, Windsurf, and any other MCP-compatible AI tool. All 14 Helpscout tools are available everywhere you connect it — install once on Aerostack.
Yes. The Helpscout MCP includes tools to update conversations in your Helpscout account. Tell Claude what to change in plain English — it reads the current state and applies the update via the Helpscout API.