electrical_services

Freshservice MCP Server — Hosted Api Connectors Integration

MCP Server language Hosted language Public

Full Freshservice integration — manage IT tickets, assets, agents, departments, requesters, and service desk workflows.

@aerostack verified

• v0.1.0 • MIT • Updated Jun 28, 2026

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Use with AI AssistantsMCP

Connect Claude, Cursor, or any MCP-compatible client — then call tools directly

① Add This MCP Server

Paste into your AI client config — then all its tools are available instantly.

.claude/mcp.json

{
  "mcpServers": {
    "freshservice": {
      "url": "https://mcp.aerostack.dev/s/aerostack/mcp-freshservice",
      "headers": {
        "Authorization": "Bearer YOUR_AEROSTACK_TOKEN"
      }
    }
  }
}

Replace YOUR_AEROSTACK_TOKEN with your API token from the dashboard.

② Call a Tool

Ask your AI assistant to call a specific tool, or send raw JSON-RPC:

+9 more

Natural Language Prompt

“Use the _ping tool to verify freshservice credentials by calling a lightweight read endpoint. used internally by aerostack to validate credentials”

Using a Workspace?

Add this MCP to your Workspace — your team shares one token, secrets are stored securely, and every AI agent in the workspace can call it without per-user setup.

add_circleAdd to Workspace

description Overview

mcp-freshservice — Freshservice MCP Server

Full Freshservice integration — manage IT tickets, assets, agents, departments, requesters, and service desk workflows.

Live endpoint: https://mcp.aerostack.dev/s/aerostack/mcp-freshservice

What You Can Do

This MCP server gives AI agents access to Freshservice via 14 tools. Connect it to any Aerostack workspace and your agents can interact with Freshservice directly.

Available Tools

Tool	Description
`list_tickets`	List tickets with pagination.
`get_ticket`	Get full ticket details by ID.
`create_ticket`	Create a new service ticket.
`update_ticket`	Update ticket fields: status, priority, agent, or group.
`delete_ticket`	Permanently delete a ticket.
`list_ticket_conversations`	List all conversations (notes and replies) on a ticket.
`reply_to_ticket`	Send a reply to a ticket.
`list_assets`	List IT assets with pagination.
`get_asset`	Get asset details by ID.
`list_agents`	List all agents in the account.
`get_agent`	Get agent details by ID.
`list_departments`	List all departments in the organization.
`list_requesters`	List requesters (end users) with pagination.
`get_ticket_activities`	Get all activity log entries for a ticket.

Configuration

Variable	Required	Description
`FRESHSERVICE_API_KEY`	Yes	Your Freshservice API key — found in Profile Settings → API Key
`FRESHSERVICE_DOMAIN`	Yes	Your Freshservice subdomain (e.g. 'mycompany' for mycompany.freshservice.com)

Quick Start

Add to Aerostack Workspace

Go to aerostack.dev → Your Project → MCPs
Search for "Freshservice" and click Add to Workspace

Add the following secrets under Project → Secrets:

FRESHSERVICE_API_KEY
FRESHSERVICE_DOMAIN

Once added, every AI agent in your workspace can use Freshservice tools automatically.

Direct API Call

curl -X POST https://mcp.aerostack.dev/s/aerostack/mcp-freshservice \
  -H 'Content-Type: application/json' \
  -H 'X-Mcp-Secret-FRESHSERVICE-API-KEY: your-freshservice-api-key' \
  -H 'X-Mcp-Secret-FRESHSERVICE-DOMAIN: your-freshservice-domain' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"list_tickets","arguments":{}}}'

License

MIT

terminal Tools (15)

Available tools on this MCP server. Each tool can be called directly from any AI agent.

terminal

_ping #1

Verify Freshservice credentials by calling a lightweight read endpoint. Used internally by Aerostack to validate credentials.

terminal

list_tickets #2

List tickets with pagination.

terminal

get_ticket #3

Get full ticket details by ID.

terminal

create_ticket #4

Create a new service ticket.

terminal

update_ticket #5

Update ticket fields: status, priority, agent, or group.

terminal

delete_ticket #6

Permanently delete a ticket.

terminal

list_ticket_conversations #7

List all conversations (notes and replies) on a ticket.

terminal

reply_to_ticket #8

Send a reply to a ticket.

terminal

list_assets #9

List IT assets with pagination.

terminal

get_asset #10

Get asset details by ID.

terminal

list_agents #11

List all agents in the account.

terminal

get_agent #12

Get agent details by ID.

terminal

list_departments #13

List all departments in the organization.

terminal

list_requesters #14

List requesters (end users) with pagination.

terminal

get_ticket_activities #15

Get all activity log entries for a ticket.

Details

upgrade Version 0.1.0

gavel License MIT

wifi Transport streamable-http

lock Access Public

category Category API Connectors

terminal Tools 15

language Live Endpoint

https://mcp.aerostack.dev/s/aerostack/mcp-freshservice

Sub-50ms globally · Zero cold start

Publisher

@aerostack verified

Pre-built functions for the most common MCP tool patterns. Clone, extend, and deploy.

Frequently asked questions

What is the Freshservice MCP server and what can it do? +

The Freshservice MCP server is hosted on Aerostack and exposes these tools to your AI agent: `_ping`, `list_tickets`, `get_ticket`, `create_ticket`, `update_ticket`. You get one hosted URL — no self-hosting — that works from Claude, Cursor, ChatGPT, Gemini, VS Code, or any MCP-compatible client, and you can share it with your team or combine it with other MCP servers in a workspace.

Is the Freshservice MCP server hosted, or do I have to run it myself? +

It's hosted on Aerostack's edge infrastructure — you don't deploy or maintain anything. Add it to a workspace and you get one authenticated URL, with secrets encrypted, that any AI agent or editor can connect to. Use it solo or share the same URL across your whole team.

Which AI agents and editors can use the Freshservice MCP server? +

Any MCP client: Claude and Claude Code, Cursor, ChatGPT, Gemini, Windsurf, Cline, VS Code, and custom agents. Because it's one hosted URL, the same Freshservice MCP server works everywhere — and you can compose it with other MCP servers, skills, and functions behind a single workspace URL.

How do I install the Freshservice MCP server in Claude Desktop? +

Add the following to your Claude Desktop config (`claude_desktop_config.json`): ```json { "mcpServers": { "@aerostack/mcp-freshservice": { "command": "npx", "args": ["-y", "@aerostack/@aerostack/mcp-freshservice"] } } } ``` Then restart Claude Desktop and the tools will appear automatically.

How do I use the Freshservice MCP server in Cursor? +

In Cursor, open **Settings → MCP** and add: ```json { "name": "@aerostack/mcp-freshservice", "command": "npx", "args": ["-y", "@aerostack/@aerostack/mcp-freshservice"] } ``` Save and reload Cursor. The MCP tools will be available in Agent mode.

Does Freshservice MCP require authentication? +

Yes. Freshservice requires authentication. Check the MCP's documentation for the required credentials.

Freshservice MCP Server — Hosted Api Connectors Integration

description Overview

mcp-freshservice — Freshservice MCP Server

What You Can Do

Available Tools

Configuration

Quick Start

Add to Aerostack Workspace

Direct API Call

License

terminal Tools (15)

Details

Publisher

Tags

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