Full Freshservice integration — manage IT tickets, assets, agents, departments, requesters, and service desk workflows.
Use with AI AssistantsMCP
Connect Claude, Cursor, or any MCP-compatible client — then call tools directly
① Add This MCP Server
Paste into your AI client config — then all its tools are available instantly.
{
"mcpServers": {
"freshservice": {
"url": "https://mcp.aerostack.dev/s/aerostack/mcp-freshservice",
"headers": {
"Authorization": "Bearer YOUR_AEROSTACK_TOKEN"
}
}
}
}Replace YOUR_AEROSTACK_TOKEN with your API token from the dashboard.
② Call a Tool
Ask your AI assistant to call a specific tool, or send raw JSON-RPC:
Natural Language Prompt
“Use the _ping tool to verify freshservice credentials by calling a lightweight read endpoint. used internally by aerostack to validate credentials”
Using a Workspace?
Add this MCP to your Workspace — your team shares one token, secrets are stored securely, and every AI agent in the workspace can call it without per-user setup.
Full Freshservice integration — manage IT tickets, assets, agents, departments, requesters, and service desk workflows.
Live endpoint: https://mcp.aerostack.dev/s/aerostack/mcp-freshservice
This MCP server gives AI agents access to Freshservice via 14 tools. Connect it to any Aerostack workspace and your agents can interact with Freshservice directly.
| Tool | Description |
|---|---|
list_tickets | List tickets with pagination. |
get_ticket | Get full ticket details by ID. |
create_ticket | Create a new service ticket. |
update_ticket | Update ticket fields: status, priority, agent, or group. |
delete_ticket | Permanently delete a ticket. |
list_ticket_conversations | List all conversations (notes and replies) on a ticket. |
reply_to_ticket | Send a reply to a ticket. |
list_assets | List IT assets with pagination. |
get_asset | Get asset details by ID. |
list_agents | List all agents in the account. |
get_agent | Get agent details by ID. |
list_departments | List all departments in the organization. |
list_requesters | List requesters (end users) with pagination. |
get_ticket_activities | Get all activity log entries for a ticket. |
| Variable | Required | Description |
|---|---|---|
FRESHSERVICE_API_KEY | Yes | Your Freshservice API key — found in Profile Settings → API Key |
FRESHSERVICE_DOMAIN | Yes | Your Freshservice subdomain (e.g. 'mycompany' for mycompany.freshservice.com) |
Add the following secrets under Project → Secrets:
FRESHSERVICE_API_KEYFRESHSERVICE_DOMAINOnce added, every AI agent in your workspace can use Freshservice tools automatically.
curl -X POST https://mcp.aerostack.dev/s/aerostack/mcp-freshservice \
-H 'Content-Type: application/json' \
-H 'X-Mcp-Secret-FRESHSERVICE-API-KEY: your-freshservice-api-key' \
-H 'X-Mcp-Secret-FRESHSERVICE-DOMAIN: your-freshservice-domain' \
-d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"list_tickets","arguments":{}}}'
MIT
Live Endpoint
https://mcp.aerostack.dev/s/aerostack/mcp-freshservice
Sub-50ms globally · Zero cold start
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Yes. The Freshservice MCP includes a create_ticket tool that lets Claude create tickets in your Freshservice account from a plain-English prompt. You can also update and delete tickets — no Freshservice UI needed.
Yes. The Freshservice MCP includes tools to list and retrieve tickets from your Freshservice account. Claude can filter, sort, and summarize tickets based on your instructions.
Yes. The Freshservice MCP uses the open Model Context Protocol standard, so it works in Claude, Cursor, Windsurf, and any other MCP-compatible AI tool. All 14 Freshservice tools are available everywhere you connect it — install once on Aerostack.
Yes. The Freshservice MCP includes tools to update tickets in your Freshservice account. Tell Claude what to change in plain English — it reads the current state and applies the update via the Freshservice API.