Aerostack
Aerostack
support_agent

Customer Support Bot Edge Function — Customer Support

Customer Support

Deflect support tickets with AI-powered answers, confidence scoring, and escalation signals. Returns should_escalate: true when confidence is low so you can route to a human agent.

aerostack @aerostack verified
• Updated Mar 6, 2025
GitHub

Edge function Customer Support Bot Deflect support tickets with AI-powered answers, confidence scoring, and escalation signals. Returns should_escalate: true when confidence is low so you can route to a human agent.. Deployed on Cloudflare Workers — zero cold starts, globally distributed. Mount it via your Aerostack workspace to call it from any AI agent.

terminal — aerostack cli
$ npx aerostack add aerostack/customer-support-bot
smart_toy

Use with AI Assistants

MCP

Connect Claude, Cursor, or any MCP-compatible client — then call this function by slug

① Add MCP Server

Add this once — access all Aerostack functions from your AI tool.

claude_desktop_config.json 
{
  "mcpServers": {
    "aerostack": {
      "url": "https://mcp.aerostack.dev",
      "type": "http"
    }
  }
}

② Call this function

Ask your AI to use the call_function tool with this slug:

call_function 
call_function({
  slug: "customer-support-bot",
  args: {}
})

Customer Support Bot

Upload your KB articles and FAQs. The bot answers customer questions and signals when to escalate to a human agent.

Endpoints

Method Path Description
POST /ingest Upload KB article or FAQ
POST /chat Answer + confidence + escalation signal
GET /docs List KB articles
DELETE /docs/:docId Remove outdated article
GET /health Status check

Chat response shape

{
  "answer": "To cancel, go to Account → Billing → Cancel Plan...",
  "confidence": 0.82,
  "should_escalate": false,
  "sources": [{"filename": "billing-faq.md", "excerpt": "..."}]
}

When should_escalate is true (confidence < 0.5), route the customer to a human agent.

Metadata

upgrade Version 1.0.0
gavel License MIT
language Language javascript
cloud Provider cloudflare-worker

Tags

rag support escalation confidence kb

Publisher

aerostack

@aerostack verified

Pre-built functions for the most common MCP tool patterns. Clone, extend, and deploy.
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Frequently asked questions

What does the Customer Support Bot function do? +

Customer Support Bot is a serverless edge function for customer-support automation written in cloudflare-worker. Deploy it to Cloudflare Workers via your Aerostack workspace.

How do I deploy the Customer Support Bot function? +

Install the Aerostack CLI and run: ```bash aerostack deploy function @aerostack/customer-support-bot ``` It will be live on Cloudflare Workers in seconds.

What runtime does Customer Support Bot use? +

Customer Support Bot runs on cloudflare-worker on the Cloudflare Workers edge runtime — zero cold starts, globally distributed.

Can I customise the Customer Support Bot function? +

Yes. Fork the function from your Aerostack dashboard, modify the source, and redeploy. All changes are version-controlled.